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central location telephone interviewing

Overview page. Subjects: Business and Management.

A marketing-research technique in which interviewers make telephone calls from a call centre to interview respondents. In recent years this has been the fastest growth area in marketing...

See overview in Oxford Index

panopticon control

Overview page. Subjects: Human Resource Management.

Refers to a system of work organization in which employees can be monitored by managers at any time, but are unaware of when they are being monitored. This has the same effect as if they...

See overview in Oxford Index

Service Economy

Overview page. Subjects: Business and Management.

Economic activity has traditionally been divided into extractive, constructive, manufacturing, and service sectors. With the decline of heavy engineering and the rise of the knowledge-based...

See overview in Oxford Index