Assessing the Value of IT

Jerry N. Luftman and C. Timothy Koeller

in Competing in the Information Age

Second edition

Published in print October 2003 | ISBN: 9780195159530
Published online January 2005 | e-ISBN: 9780199834983 | DOI:
 Assessing the Value of IT

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The value management approach provides organizations seeking an IT-leveraged path to competitiveness with a model to help identify improvements in customer-focused processes. It begins by understanding business objectives and value. Next, it reviews the business process changes necessary to obtain the business value. Finally, the information technologies necessary to change the business process that will bring the business value are defined.

Keywords: value management approach; information technology; IT; business value

Chapter.  10870 words.  Illustrated.

Subjects: Financial Markets

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