Chapter

Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks

ROB CROSS, ANDREW PARKER, LAURENCE PRUSAK and STEPHEN P. BORGATTI

Edited by Laurence Prusak

in Creating Value with Knowledge

Published in print January 2004 | ISBN: 9780195165128
Published online October 2005 | e-ISBN: 9780199835751 | DOI: http://dx.doi.org/10.1093/0195165128.003.0005
 Knowing What We Know: Supporting Knowledge Creation and Sharing in Social Networks

Show Summary Details

Preview

This chapter focuses on how four important drivers — awareness, access, engagement, and safety — influence how knowledge travels across informal networks. It describes a research program to determine the means for improving employees' ability to create and share knowledge in important social networks. In the first phase of the research, characteristics of relationships that forty managers relied on for learning and knowledge sharing in important projects were assessed. In the second phase, social network analysis was employed to map these dimensions of relationships among strategically important networks of people in various organizations. Working with a consortium of Fortune 500 companies and government organizations, empirical support for relational characteristics that facilitate knowledge creation and sharing in social networks was developed as well as insight into social and technical interventions to facilitate knowledge flow in these networks.

Keywords: awareness; access; engagement; safety; managers

Chapter.  9645 words.  Illustrated.

Subjects: Financial Markets

Full text: subscription required

How to subscribe Recommend to my Librarian

Buy this work at Oxford University Press »

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.