Chapter

Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities

MICHAEL A. FONTAINE

Edited by Laurence Prusak

in Creating Value with Knowledge

Published in print January 2004 | ISBN: 9780195165128
Published online October 2005 | e-ISBN: 9780199835751 | DOI: http://dx.doi.org/10.1093/0195165128.003.0008
 Keeping Communities of Practice Afloat: Understanding and Fostering Roles in Communities

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This chapter illustrates the importance of formal and informal roles within a community of practice. These roles, which range from planning community events to maintaining a community website, can help foster community participation and ensure that both individuals and organizations are making the most of their community investment. The chapter describes a study of communities in eighteen firms, which led to the identification of eleven formal and informal community roles.

Keywords: community of practice; community participation; investment; formal roles; informal roles

Chapter.  3189 words.  Illustrated.

Subjects: Financial Markets

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