Chapter

Talking About Routines in the Field: The Emergence of Organizational Capabilities in a New Cellular Phone Network Company

Alessandro Narduzzo, Elena Rocco and Massimo Warglien

in The Nature and Dynamics of Organizational Capabilities

Published in print November 2001 | ISBN: 9780199248544
Published online November 2003 | e-ISBN: 9780191596155 | DOI: http://dx.doi.org/10.1093/0199248540.003.0002
 Talking About Routines in the Field: The Emergence of Organizational Capabilities in a New Cellular Phone Network Company

Show Summary Details

Preview

The chapter is concerned with two sets of capabilities developed and implemented by a cellular phone network company. One of these capabilities is for the installation of new stations, the other is for maintenance and problem‐solving. These complex examples of capabilities are used in the paper to study the usefulness, limits, and meaning of the treatment of capabilities as bundles of routines. The chapter concludes that effective capabilities certainly do involve the mastery and use of certain routines, and also the ability to do particular and often idiosyncratic things that are appropriate to a particular context. The company studied in this chapter has different operations in different regions, and, therefore, the paper also explores the question of the extent to which capabilities, and practices, are company wide, as contrasted with developing regional‐ or group‐specific idiosyncratic elements, and conclude that the latter are important.

Keywords: capabilities; cellular phone industry; practices; regions; routines

Chapter.  11153 words.  Illustrated.

Subjects: Microeconomics

Full text: subscription required

How to subscribe Recommend to my Librarian

Buy this work at Oxford University Press »

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.