Chapter

Consumers and Service Effectiveness in Interpreting Work

Robyn K. Dean and Robert Q. Pollard Jr.

in Sign Language Interpreting and Interpreter Education

Published in print May 2005 | ISBN: 9780195176940
Published online May 2009 | e-ISBN: 9780199869978 | DOI: http://dx.doi.org/10.1093/acprof/9780195176940.003.0011

Series: Perspectives on Deafness

Consumers and Service Effectiveness in Interpreting Work

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This chapter addresses the questions: Where do interpreters learn to deal with limited consumer perceptions of interpreting and the burdens they impose on effective work? More generally, where do interpreters develop competency in addressing the situational and human factors that influence their professional practice, apart from the technical knowledge and skills they learn in the areas of language, culture, and ethics? It discusses the consequences for effective service delivery to consumers as well as interpreter education.

Keywords: interpreting; sign language interpreting; deaf; interpreting services

Chapter.  10050 words.  Illustrated.

Subjects: Developmental Psychology

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