Chapter

Making Contact and Making Decisions

R. S. Downie and K. C. Calman

in Healthy Respect

Second edition

Published in print May 1994 | ISBN: 9780192624086
Published online September 2009 | e-ISBN: 9780191723728 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780192624086.003.0012
Making Contact and Making Decisions

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The consultation is central to health care. There are various moral values built into the structure of the consultation such as truth-telling, confidentiality, and humane communication. The professional must also learn to manage uncertainty and to decide how to reassure patients in the face of uncertainty. Examples are provided.

Keywords: consultation; truth-telling; confidentiality; communication skills; uncertainty

Chapter.  5922 words. 

Subjects: Public Health and Epidemiology

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