Chapter

The Importance of Staff

Felice Davidson Perlmutter

in From Welfare to Work

Published in print December 1997 | ISBN: 9780195110159
Published online January 2009 | e-ISBN: 9780199865635 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195110159.003.0005
The Importance of Staff

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One of the keys to the success of Pennsylvania Blue Shield's program was the competency of the staff selected to work in the training program. This chapter discusses the personnel considerations, and organizational perspectives that went into the preparation and execution of the training program. It describes some of the problems that arose as staff members strove to maintain corporate standards while providing needed support to the trainees to ensure that they would have the opportunity for success.

Keywords: Pennsylvania Blue Shield; welfare reform; corporate social responsibility; trainees; training

Chapter.  3932 words. 

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