Chapter

Enabler 2

Georg Von Krogh, Kazuo Ichijo and Ikujiro Nonaka

in Enabling Knowledge Creation

Published in print January 2000 | ISBN: 9780195126167
Published online October 2011 | e-ISBN: 9780199848720 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195126167.003.0006
Enabler 2

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Because conversation happens to be the most common and natural of human activities, companies usually undervalue the fact that good conversation channels within the company may aid in an organization's operations, especially in terms of managerial discussions that concern the dissemination of knowledge. Within an organization, good conversation is believed to be the cradle of social knowledge that would include such essential matters as individual knowledge and the trade of ideas, among others. Good conversation within a microcommunity enable the sharing of tacit knowledge because of its ability to facilitate the exchange of beliefs, thoughts, and perspectives among the members of the organization. Managing conversations would not only entail the sharing of tacit knowledge, but it would also affect several other aspects of the process of knowledge creation.

Keywords: conversation; dissemination of knowledge; social knowledge; microcommunity; tacit knowledge; exchange of ideas; knowledge creation

Chapter.  8894 words.  Illustrated.

Subjects: Knowledge Management

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