Because conversation happens to be the most common and natural of human activities, companies usually undervalue the fact that good conversation channels within the company may aid in an organization's operations, especially in terms of managerial discussions that concern the dissemination of knowledge. Within an organization, good conversation is believed to be the cradle of social knowledge that would include such essential matters as individual knowledge and the trade of ideas, among others. Good conversation within a microcommunity enable the sharing of tacit knowledge because of its ability to facilitate the exchange of beliefs, thoughts, and perspectives among the members of the organization. Managing conversations would not only entail the sharing of tacit knowledge, but it would also affect several other aspects of the process of knowledge creation.
Keywords: conversation; dissemination of knowledge; social knowledge; microcommunity; tacit knowledge; exchange of ideas; knowledge creation
Chapter. 8894 words. Illustrated.
Subjects: Knowledge Management
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