Chris Argyris

in Flawed Advice and the Management Trap

Published in print January 2000 | ISBN: 9780195132861
Published online October 2011 | e-ISBN: 9780199848645 | DOI:

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There are four tests for the actionability of advice. It specifies the detailed, concrete behaviors required to achieve the intended consequences; it must be crafted in the form of designs that contain causal statements; people must have, or be able to be taught, the concepts and skills required to implement those causal statements; and the context in which it is to be implemented does not prevent its implementation. This book applies these criteria to representative examples of the advice in good currency about effective leadership, learning, change, and employee commitment, especially in situations that require non-trivial changes of the status quo.

Keywords: concrete behaviors; causal statements; employee commitment; leadership

Chapter.  2180 words. 

Subjects: Knowledge Management

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