Chapter

Evaluating Group Performance

Chris Argyris

in Flawed Advice and the Management Trap

Published in print January 2000 | ISBN: 9780195132861
Published online October 2011 | e-ISBN: 9780199848645 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195132861.003.0009
Evaluating Group Performance

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This chapter demonstrates how a Model II type of inquiry can be used to evaluate the performance of a group. The vice president in charge of a consulting team asked the five members to meet with him to reflect on their effectiveness as a team and on the service provided to the client. First, this chapter presents excerpts from the tape-recorded conversation. Next, it explores the reasoning the participants must have gone through to produce the conversation. Then, it examines the causal theories involved in the conversations. Finally, it analyzes the reasoning processes the players used when they acted on their diagnosis. The primary action was a massive cover-up of which the actors were unaware at the time but saw clearly when they reflected on their actions.

Keywords: group performance; Model II; consulting team; reasoning processes

Chapter.  7826 words. 

Subjects: Knowledge Management

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