Chapter

Supporting Diversity

Felice Davidson Perlmutter, Darlyne Bailey and F. Ellen Netting

in Managing Human Resources in the Human Services

Published in print July 2000 | ISBN: 9780195137071
Published online January 2009 | e-ISBN: 9780199865611 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195137071.003.0006
Supporting Diversity

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This chapter seeks to support the managerial staff in human service organizations who similarly wish to address the reality of diversity within their agency. It focuses on human service organizations since their mission is concerned with meeting the needs of the wide array of consumers being served, with special attention to diversity. The chapter begins with a discussion of the changing population mix within the United States, followed by a definition of diversity. It explores a four-level organizational typology of working with diversity, along with the costs and benefits inherent in the process. A parallel typology is then presented that shifts from the organizational to an individual perspective as a continuum of personal orientations toward diversity is discussed. It concludes with an example of diversity intervention in two human service settings that can serve to stimulate practical approaches to this challenge.

Keywords: human service organizations; organizational diversity; personal orientation; managerial supervisor

Chapter.  5056 words. 

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