Evaluating Program Effectiveness

Felice Davidson Perlmutter, Darlyne Bailey and F. Ellen Netting

in Managing Human Resources in the Human Services

Published in print July 2000 | ISBN: 9780195137071
Published online January 2009 | e-ISBN: 9780199865611 | DOI:
Evaluating Program Effectiveness

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This chapter explores the professional challenges managers face as they encounter several paradoxes related to program effectiveness. It begins by setting the context within which the supervisory manager can examine the forces that are propelling human service agencies toward outcome-based measurement as a form of accountability. It then highlights what supervisory managers need to know in order to oversee the documentation of program effectiveness through outcome measurement. Given the reality that all contemporary funding sources will reinforce the importance of outcome measurement for program evaluation, it is essential that supervisory managers provide effective leadership in this arena.

Keywords: managerial supervisors; paradox; human service agencies; outcome-based measurement

Chapter.  5425 words. 

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