Chapter

Digital Applications in the Federal Government: The Social Security Administration, the Bureau of the Census, and the U.S. Postal Service

James W. Cortada

in The Digital Hand, Vol 3

Published in print November 2007 | ISBN: 9780195165869
Published online January 2008 | e-ISBN: 9780199868025 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195165869.003.0005
 Digital Applications in the Federal Government: The Social Security Administration, the Bureau of the Census, and the U.S. Postal Service

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This chapter discusses the impact of IT on the work of the Social Security Administration (SSA), the Bureau of the Census, and the US Postal Service (USPS). All three organizations extensively use information technology, in fact, to such an extent that it would be difficult to imagine how they could function in the future without its use. How each came to such a point reflects various experiences unique to each agency. The rate of adoption and extent of deployment reflects internal operational and managerial issues and as with other federal agencies and departments, digital tools had to be configured in ways specific to their needs.

Keywords: computing; IT; Social Security Administration; Bureau of the Census; US Postal Service

Chapter.  20226 words.  Illustrated.

Subjects: Business History

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