Chapter

Conclusions: Lessons Learned, Implications for Management

James W. Cortada

in The Digital Hand

Published in print October 2005 | ISBN: 9780195165876
Published online September 2007 | e-ISBN: 9780199789689 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195165876.003.0013
 Conclusions: Lessons Learned, Implications for Management

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This chapter describes the role of information technologies in the shaping and offerings of services industries, then moves on to describe broad patterns of IT adoption by such industries, and the role such industries now play in the New Economy. Global trends and implications for management in all industries are discussed.

Keywords: New Economy; service industries; management implications; information technology; global implications

Chapter.  19120 words. 

Subjects: Business History

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