Chapter

The Landscape of Lost Knowledge

David W. DeLong

in Lost Knowledge

Published in print September 2004 | ISBN: 9780195170979
Published online September 2007 | e-ISBN: 9780199789719 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195170979.003.0002
 The Landscape of Lost Knowledge

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This chapter presents an overview of two major forces shaping the workplace today in most industrialized countries: an aging population, and the increasing complexity of knowledge needed in technology-intensive organizations. The information technology impacts of the last generation have caused tremendous changes in the nature of knowledge and knowledge work in organizations. Lost knowledge examples, such as NASA's loss of much of the know-how from the original Apollo moon missions, illustrate why knowledge retention must become a critical management activity, given the looming demographic changes that will impact many industries. A typology of different knowledge types which may be at risk is also presented.

Keywords: NASA; demographic changes; nature of knowledge; knowledge work; information technology; knowledge retention; knowledge types

Chapter.  5943 words.  Illustrated.

Subjects: Knowledge Management

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