A Strategic Framework for Action

David W. DeLong

in Lost Knowledge

Published in print September 2004 | ISBN: 9780195170979
Published online September 2007 | e-ISBN: 9780199789719 | DOI:
 A Strategic Framework for Action

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This chapter describes three different types of situations in organizations where knowledge retention strategies are needed. It then provides an overview of an integrated knowledge retention framework that includes: human resources practices and processes; knowledge transfer practices; information technology applications to capture, store, and share knowledge; and knowledge recovery initiatives.

Keywords: knowledge retention strategies; human capital; knowledge retention framework; human resources practices; knowledge transfer; information technology applications; knowledge recovery

Chapter.  4353 words.  Illustrated.

Subjects: Knowledge Management

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