Chapter

Developing an HR Infrastructure for Knowledge Retention

David W. DeLong

in Lost Knowledge

Published in print September 2004 | ISBN: 9780195170979
Published online September 2007 | e-ISBN: 9780199789719 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195170979.003.0005
 Developing an HR Infrastructure for Knowledge Retention

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This chapter describes HR processes and practices needed to address four common problems that organizations must address to retain knowledge and develop workforce capabilities in an era of changing workforce demographics. Key elements of an effective HR infrastructure include skills inventory systems that allow managers to evaluate their existing knowledge base, succession planning and career development processes, and phased retirement policies. Culture change is discussed, which is increasingly necessary to create the characteristics of a retention culture that enhances retention of both high performing employees and critical knowledge.

Keywords: HR infrastructure; skills inventory systems; succession planning; career development; retention culture; culture change; phased retirement

Chapter.  9717 words.  Illustrated.

Subjects: Knowledge Management

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