Applying IT to Capture, Store, and Share Intellectual Capital

David W. DeLong

in Lost Knowledge

Published in print September 2004 | ISBN: 9780195170979
Published online September 2007 | e-ISBN: 9780199789719 | DOI:
 Applying IT to Capture, Store, and Share Intellectual Capital

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This chapter describes a range of information technology (IT) applications that can be used to enhance knowledge capture, storage, and knowledge sharing. Although definitely a solution that must be coordinated with cultural and behavioral changes, IT applications can accelerate learning and problem solving, as well as knowledge storage. Applications described include the use of expert locator and e-learning systems, collaboration technologies, expert systems, document repositories, electronic documentation, lessons learned databases, and knowledge mapping systems.

Keywords: knowledge retention; expert locator systems; collaboration technologies; e-learning; problem solving; expert systems; knowledge capture; electronic documentation; knowledge mapping

Chapter.  9604 words.  Illustrated.

Subjects: Knowledge Management

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