Chapter

Launching Knowledge Retention Initiatives

David W. DeLong

in Lost Knowledge

Published in print September 2004 | ISBN: 9780195170979
Published online September 2007 | e-ISBN: 9780199789719 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195170979.003.0011
 Launching Knowledge Retention Initiatives

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This chapter provides an outline of how to start implementing knowledge retention programs. It illustrates the uses of a risk assessment or a knowledge audit, as well as an attrition profile and social network analysis, to identify where turnover and lost knowledge will have the greatest impacts. These steps are necessary to build the business case for investing in the implementation of a variety of knowledge retention initiatives. In addition, change management strategies are outlined to address the cultural barriers and resource constraints that can threaten to undermine the implementation process.

Keywords: risk assessment; attrition profile; knowledge audit; social network analysis; knowledge retention; resource constraints; cultural barriers; implementation; change management

Chapter.  6569 words.  Illustrated.

Subjects: Knowledge Management

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