Chapter

Overcoming Organizational Barriers to Knowledge Retention

David W. DeLong

in Lost Knowledge

Published in print September 2004 | ISBN: 9780195170979
Published online September 2007 | e-ISBN: 9780199789719 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195170979.003.0012
 Overcoming Organizational Barriers to Knowledge Retention

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This chapter identifies four sources of problems that promote knowledge loss in organizations by creating barriers to knowledge sharing and knowledge management. It suggests change management strategies for dealing with them. The sources identified are: the fact that no one gets promoted for investing in knowledge retention; poor interpersonal expert/novice dynamics; organizational conflict that undermines knowledge sharing; and the psychological trap of “competing commitments” that creates organizational barriers to action.

Keywords: knowledge sharing barriers; expertise; change management; organizational conflict; expert/novice dynamics; competing commitments; knowledge management

Chapter.  10135 words.  Illustrated.

Subjects: Knowledge Management

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