Etiquette during Physical Examinations and Interactions with Office Staff

Lisa I. Iezzoni and Bonnie L. O'Day

in More than Ramps

Published in print January 2006 | ISBN: 9780195172768
Published online September 2009 | e-ISBN: 9780199865710 | DOI:
 Etiquette during Physical Examinations and Interactions with Office Staff

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Interpersonal interactions during physical examinations and medical procedures convey volumes about respect, empathy, and understanding. Listening and following patients' instructions, such as about transferring them from a wheelchair to examination table, can also determine the safety of both patients with disabilities and clinical staff. This chapter examines etiquette within health care settings, starting with first contacts with office staff at the check-in desk and following patients through waiting rooms and into the examining or testing room. It identifies challenges patients with disabilities face in trying to accommodate their needs for positioning and appropriate communication during clinical interactions. The chapter also discusses telephone communication for persons who are deaf or hard of hearing.

Keywords: disability; health care access; blind; deaf; mobility impairments; wheelchair; physical examination; etiquette; TTY; patient safety

Chapter.  5885 words. 

Subjects: Public Health and Epidemiology

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