Mark F. Testa

in Fostering Accountability

Published in print January 2010 | ISBN: 9780195321302
Published online May 2010 | e-ISBN: 9780199777457 | DOI:

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This introductory chapter begins with a discussion of results-oriented accountability (ROA), which is about holding professionals and organizations answerable for the results (outcome) of a chosen course of action rather than just for the fulfillment of assigned activities and duties (processes). It then discusses dimensions of accountability and the framework of ROA. An overview of the subsequent chapters is presented.

Keywords: results-oriented accountability; child welfare; agency relationships; responsibility

Chapter.  14226 words.  Illustrated.

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