Chapter

Practices and Innovation

Eser Kandogan, Paul P. Maglio, Eben M. Haber and John Bailey

in Taming Information Technology

Published in print August 2012 | ISBN: 9780195374124
Published online January 2013 | e-ISBN: 9780199979134 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195374124.003.0004

Series: Human Technology Interaction Series

Practices and Innovation

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This chapter focuses on standard practices for accomplishing tasks through the story of database administrators Christine and Mike. They considered data loss the worst possible disaster, so their group developed a number of practices to avoid this, including keeping a central repository of step-by-step instruction documents for important operations, rehearsing all significant changes on a series of increasingly realistic test systems, and working side-by-side at the most critical moments to ensure a second pair of eyes oversaw those steps. The second story describes Patrick, a capacity planner who used standards developed in his organization as a starting point for allocating IT resources, but who relied mainly on experience. Overall, the chapter examines innovation in practices and methods, how such innovation is applied to new problems, and how it evolves.

Keywords: innovation; evolution; standardization; IT work practices; database administration; capacity planning

Chapter.  13325 words.  Illustrated.

Subjects: Engineering (General)

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