Organizations and Information

Eser Kandogan, Paul P. Maglio, Eben M. Haber and John Bailey

in Taming Information Technology

Published in print August 2012 | ISBN: 9780195374124
Published online January 2013 | e-ISBN: 9780199979134 | DOI:

Series: Human Technology Interaction Series

Organizations and Information

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This chapter discusses the importance of formally defined groups in IT management. System administration is more than just the work of individuals—it requires groups to work closely together and with other groups to effectively manage complex systems. It includes the story of Henry and Ryan from the operations and architecture groups in a managed storage service organization, and the story of Amy, a transition manager for a new service-delivery offering. These examine how the groups were organized internally and how their practices made for effective interaction with other groups and clients. They also show the importance of organizational bridges, people who translate and transform information between groups.

Keywords: organization; storage management; transition manager; organizational bridge; collaboration; coordination

Chapter.  12394 words.  Illustrated.

Subjects: Engineering (General)

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