Chapter

Communities and Trust

Eser Kandogan, Paul P. Maglio, Eben M. Haber and John Bailey

in Taming Information Technology

Published in print August 2012 | ISBN: 9780195374124
Published online January 2013 | e-ISBN: 9780199979134 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195374124.003.0007

Series: Human Technology Interaction Series

Communities and Trust

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This chapter describes the importance of broader communities in IT management, such as informal groups of people who share a profession or specialty and engage in collective learning in their specific domain (e.g., Lave & Wenger, 1991). Through the story of Joe and Aaron, security administrators at a large university data center, we see formal and informal collaboration between departments in the university, ad hoc collaboration between different universities facing a widespread security incident, and global communities that collectively maintain information sites and open-source tools.

Keywords: communities; communities of practice; security administration; security incident; open-source tools

Chapter.  10187 words.  Illustrated.

Subjects: Engineering (General)

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