Chapter

Findings and Lessons

Eser Kandogan, Paul P. Maglio, Eben M. Haber and John Bailey

in Taming Information Technology

Published in print August 2012 | ISBN: 9780195374124
Published online January 2013 | e-ISBN: 9780199979134 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780195374124.003.0008

Series: Human Technology Interaction Series

Findings and Lessons

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This chapter tells what was learned overall. Through the focus on grounding, distributed cognition, and evolution, the chapter develops a set of high-level lessons for IT management. The chapter argues that effective management lies in supporting improved communication and grounding between individuals and organizations, and in establishing an ecosystem in which evolution of tools, practices, and organizations can flourish, where local innovations can grow into community standards, and where standards can be adapted to local needs. In the end, system administration is seen depending on (a) collaboration among people, (b) adaptation of tools and practices, (c) orchestration of information and work across space and time, (d) communities of practice working together, and (e) automation that is appropriate to the human work of IT management.

Keywords: communication; common ground; grounding innovation; evolution of practices; evolution of technology; adaptation; communities; automation

Chapter.  6459 words. 

Subjects: Engineering (General)

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