Epilogue: Where Are They Now?

Eser Kandogan, Paul P. Maglio, Eben M. Haber and John Bailey

in Taming Information Technology

Published in print August 2012 | ISBN: 9780195374124
Published online January 2013 | e-ISBN: 9780199979134 | DOI:

Series: Human Technology Interaction Series

Epilogue: Where Are They Now?

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This chapter contains the follow-up interviews, conducted five to seven years after the initial observations, with seven of the system administrators described in previous chapters of the book. These interviews describe how the practice of system administration has evolved and changed over time, including 1) increased geographic distribution of work, both within teams and across functions, including outsourcing of certain job roles, 2) increased standardization of architectures and practices, 3) improved tools for communication, collaboration, and sharing information, 4) continued extensive local tool development, as well as increased use of open-source tools, and 5) increased automation providing benefits in simplifying complex tasks but creating problems in hiding resource usage from end-users.

Keywords: geographic distribution; distributed teams; standardization; collaboration; information sharing; tool development; open source; automation

Chapter.  5555 words. 

Subjects: Engineering (General)

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