Organizational Climate and Service Outcomes in Child Welfare Systems

Charles Glisson

in Child Welfare and Child Well-Being

Published in print December 2009 | ISBN: 9780195398465
Published online February 2010 | e-ISBN: 9780199863426 | DOI:
Organizational Climate and Service Outcomes in Child Welfare Systems

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This chapter discusses methods to link experiences caseworkers report in their work groups to observable outcomes in the children whose care they manage. It uses multiple-level and longitudinal techniques to demonstrate that children served by caseworkers in agencies with better work climates, where caseworkers are more engaged in work settings, show better psychosocial functioning over time than children served by agencies with worse work climates, where caseworkers report much lower engagement in their work settings. The message is that intervention at the agency level may well produce better outcomes for the individual child.

Keywords: child care workers; caseworkers; child welfare services

Chapter.  11148 words.  Illustrated.

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