Delivering Public Services


in Building a World-Class Civil Service for Twenty-First Century India

Published in print September 2010 | ISBN: 9780198068662
Published online October 2012 | e-ISBN: 9780199080465 | DOI:
Delivering Public Services

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In a recent report by the World Bank, the delivery of public services in India was cited as poor. The report attributed the bad service delivery to poor accountability and lack of autonomy. The problem appears to have something to do with the institutional mechanism for service delivery. This chapter examines the institutional mechanisms adopted by several countries—United Kingdom, Australia, New Zealand, Japan, Singapore, Thailand, Malaysia, Sweden, and Canada for service delivery in order to determine an appropriate mechanism that could improve the capacity of India’s civil service to deliver effective public services. The key for these countries is the creation of executive agencies for delivering public services. In India, special purpose vehicles have been set up to deliver public services. This chapter also describes about the Delhi Metro Rail Corporation (DMRC) and the Central Board of Direct Taxes (CBDT).

Keywords: public service delivery; benefits and costs; institutional mechanisms; executive agencies; special purpose vehicles; Delhi Metro Rail Corporation; Central Board of Direct Taxes

Chapter.  10231 words. 

Subjects: Indian Politics

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