Performance Management


in Building a World-Class Civil Service for Twenty-First Century India

Published in print September 2010 | ISBN: 9780198068662
Published online October 2012 | e-ISBN: 9780199080465 | DOI:
Performance Management

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An important component of results-orientation is performance management, which involves processes to set performance goals and targets for programmes, schemes, and projects; to monitor and report performance levels; and to provide information that can be used in future audit and decision-making. There are three classes of performance management, depending on objectives—budgetary savings, accountability and control, and management and improvement. In relation to performance management systems for the civil service, the United Kingdom uses a business planning model that consists of five interrelated elements—aspirations, ownership and accountability, a coherent set of performance measures and targets, reinforcement, and rigorous performance review. India does not have a performance management system, but the Draft Civil Services Bill 2009 has proposed the creation of a performance management framework.

Keywords: performance management; aspirations; ownership; accountability; performance measures; reinforcement; performance review; Draft Civil Services Bill 2009

Chapter.  6686 words.  Illustrated.

Subjects: Indian Politics

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