Chapter

Consumer Focus

Alok Kumar and Sushanta K. Chatterjee

in Electricity Sector in India

Published in print October 2012 | ISBN: 9780198082279
Published online September 2012 | e-ISBN: 9780199082063 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780198082279.003.0016
Consumer Focus

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Protection of consumers’ interest is one of the key objectives of the Electricity Act, 2003 and it has been explicitly articulated in the preamble of the Act. The chapter explains in brief the provisions of the Electricity Act and the policy regarding protection of consumers’ interest, for instance, universal service obligation, grievance handling mechanism, standards of performance, and consumer advocacy. Judicial pronouncements have also been relied upon to explain the context of some of these important provisions of the law and the policy.

Keywords: India; electricity sector; Electricity Act; consumer; universal service obligation; consumer grievance; standards of performance; consumer advocacy

Chapter.  976 words. 

Subjects: Economic Development and Growth

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