Chapter

Assessing family carer satisfaction with healthcare delivery

Kevin Brazil

in Family Carers in Palliative Care

Published in print October 2008 | ISBN: 9780199216901
Published online November 2011 | e-ISBN: 9780191730252 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780199216901.003.0007
Assessing family carer satisfaction with healthcare delivery

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This chapter examines the considerations that must be made when assessing family carer perceptions on the quality of healthcare delivery at the end of life. It discusses the conceptual framework for evaluating the quality of palliative care developed by Avis Donabedian and analyses the ethical considerations in assessing family carer satisfaction. The findings reveal that family carer satisfaction with care is a key outcome variable for evaluating the quality of palliative care. However, given the limitations of existing measures of quality of care, novel approaches to assessing quality and evaluating family carer perceptions of care should be developed.

Keywords: family carer perceptions; quality of care; palliative care; healthcare delivery; Avis Donabedian

Chapter.  7416 words. 

Subjects: Palliative Medicine

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