Chapter

Deception and Withholding Information in Sales

Thomas L. Carson

in Lying and Deception

Published in print April 2010 | ISBN: 9780199577415
Published online September 2010 | e-ISBN: 9780191722813 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780199577415.003.0009
Deception and Withholding Information in Sales

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The chapter argues that salespeople have prima facie duties to: (1) warn customers of potential hazards; (2) refrain from lying and deception; (3) fully and honestly answer questions about what they are selling (insofar as their knowledge and time constraints permit); and (4) refrain from steering customers toward purchases they have reason to think will be harmful to customers. The chapter defend this theory by appeal to the version of golden rule and the strong presumption against harmful lying and deception established in Chapters 6 and 7. The chapter also analyzes cases of deception and withholding information in sales. This chapter gives the book's most detailed application of the golden rule to particular cases.

Keywords: ethics of sales; duties of salespeople; deception in sales; withholding information in sales; golden rule; case studies

Chapter.  6308 words. 

Subjects: Moral Philosophy

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