Chapter

The Practice of Consultation

Mark Hall and John Purcell

in Consultation at Work

Published in print October 2012 | ISBN: 9780199605460
Published online January 2013 | e-ISBN: 9780191746062 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780199605460.003.0006
The Practice of Consultation

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What makes consultation effective? Six processes are required and these interact to build an ‘embedded’ system. The degree of involvement concerns the extent to which employees are able to exert influence on management decisions. The scope of decision concerns the topics consulted over, with business decisions, HR policies, and housekeeping matters predominant. The level of consultation concerns where consultation takes place in multi-plant companies, and the seniority of managers who take part in staff councils. The form of involvement and consultation looks at the relationship between direct involvement methods and staff councils and asks if the two methods are complementary or in competition. The organizing capacity of representatives points to the vital need for some form of organization and coordination to be achieved. A culture of cooperation and trust is a prerequisite.

Keywords: effective; influence; level; form; organizing capacity; cooperation; trust; partnership

Chapter.  9913 words. 

Subjects: Human Resource Management

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