The Malcolm Baldrige National Quality Award

Albert N. Link and John T. Scott

in Public Goods, Public Gains

Published in print December 2010 | ISBN: 9780199729685
Published online May 2011 | e-ISBN: 9780199894697 | DOI:
The Malcolm Baldrige National Quality Award

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This chapter illustrates the use of the counterfactual evaluation method for evaluating the net social benefits associated with the Malcolm Balridge National Quality Award. The history of the award is overviewed as is the extant literature related to measurable firm performance effects associated with the Balridge National Quality Program.

Keywords: Malcolm Balridge National Quality Award; quality improvement; counterfactual evaluation method

Chapter.  6766 words.  Illustrated.

Subjects: Public Economics

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