Methods for Building an Experience Framework

Jon Kolko

in Exposing the Magic of Design

Published in print December 2010 | ISBN: 9780199744336
Published online May 2011 | e-ISBN: 9780199894710 | DOI:

Series: Human Technology Interaction Series

Methods for Building an Experience Framework

Show Summary Details


This chapter explains advanced synthesis methods for moving from information to knowledge—for building frameworks in which experiences can be mapped and better understood. Individual methods are presented, along with case studies.

Keywords: storytelling; perspective; zooming; change the scale; placements; concept mapping; semantic zoom; temporal zoom; customer journey map; ecosystem map

Chapter.  9695 words.  Illustrated.

Subjects: Cognitive Psychology

Full text: subscription required

How to subscribe Recommend to my Librarian

Buy this work at Oxford University Press »

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.