Chapter

Methods for Building an Experience Framework

Jon Kolko

in Exposing the Magic of Design

Published in print December 2010 | ISBN: 9780199744336
Published online May 2011 | e-ISBN: 9780199894710 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780199744336.003.0008

Series: Human Technology Interaction Series

Methods for Building an Experience Framework

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This chapter explains advanced synthesis methods for moving from information to knowledge—for building frameworks in which experiences can be mapped and better understood. Individual methods are presented, along with case studies.

Keywords: storytelling; perspective; zooming; change the scale; placements; concept mapping; semantic zoom; temporal zoom; customer journey map; ecosystem map

Chapter.  9695 words.  Illustrated.

Subjects: Cognitive Psychology

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