Chapter

Methods for Creating Empathy and Insight

Jon Kolko

in Exposing the Magic of Design

Published in print December 2010 | ISBN: 9780199744336
Published online May 2011 | e-ISBN: 9780199894710 | DOI: http://dx.doi.org/10.1093/acprof:oso/9780199744336.003.0009

Series: Human Technology Interaction Series

Methods for Creating Empathy and Insight

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This chapter explains powerful synthesis methods for driving empathy and qualities of feeling—for relating not onlt to what other people may know, but also what they might feel about a particular topic. Individual methods are presented.

Keywords: empathy; insight; reframing; insight combination

Chapter.  3025 words. 

Subjects: Cognitive Psychology

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