Reference Entry

call centre

Edmund Heery and Mike Noon

in A Dictionary of Human Resource Management

Second edition

Published in print January 2008 | ISBN: 9780199298761
Published online January 2008 | e-ISBN: 9780191726712
call centre

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is a workplace in which employees (often known as customer service agents) interact with customers and clients by telephone and

Reference Entry.  368 words. 

Subjects: Human Resource Management

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