Reference Entry

call centre

John Harris and Vicky White

in A Dictionary of Social Work and Social Care

Published in print January 2013 | ISBN: 9780199543052
Published online May 2013 | e-ISBN: 9780191744495
call centre

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A centralized office location that receives all telephone calls made by consumers to a business or service, for example, in

Reference Entry.  416 words. 

Subjects: Social Work

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