Journal Article

Bridging the divide: elders and the assessment process

S Richards

in The British Journal of Social Work

Published on behalf of British Association of Social Workers

Volume 30, issue 1, pages 37-49
Published in print February 2000 | ISSN: 0045-3102
Published online February 2000 | e-ISSN: 1468-263X | DOI:
Bridging the divide: elders and the assessment process

Show Summary Details


At the heart of needs-based assessment is an uneasy tension between agency-centred and user-centred objectives. Using case material from an ethnographic study of the process of assessment for older people, this paper looks at what happens when practitioners try to understand the needs of individual elders through a process dominated by agency agendas. By marginalizing the older person's insights, the risk of unwelcome or inappropriate intervention may increase. A user-centred approach, by contrast, requires information gathering and provision that is meaningful to the older person and sensitive to their efforts to analyse and manage their situation. These efforts are often revealed in narrative form as the person tells their story which, in an agency-centred assessment, is easily overlooked or even ignored.

Journal Article.  0 words. 

Subjects: Social Work

Full text: subscription required

How to subscribe Recommend to my Librarian

Users without a subscription are not able to see the full content. Please, subscribe or login to access all content.