Journal Article

Quality Indicators: Disabled Children's and Parents' Prioritizations and Experiences of Quality Criteria when Using Different Types of Support Services

Wendy Mitchell and Patricia Sloper

in The British Journal of Social Work

Published on behalf of British Association of Social Workers

Volume 33, issue 8, pages 1063-1080
Published in print December 2003 | ISSN: 0045-3102
Published online December 2003 | e-ISSN: 1468-263X | DOI: http://dx.doi.org/10.1093/bjsw/33.8.1063
Quality Indicators: Disabled Children's and Parents' Prioritizations and Experiences of Quality Criteria when Using Different Types of Support Services

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Current health and social care policy seeks to develop and refine standards of service quality. However, policies have so far largely focused upon statistically based service output indicators. Recognizing the importance and yet limitations of this, especially in services for disabled children and their families, this paper draws upon qualitative and quantitative data to explore indicators that are meaningful and relevant to disabled children and their families. Results demonstrate the need to look beyond a generic family-based perception of service quality, as children and parents value different aspects of service quality and prioritize different indicators when using different types of services. Although some indicators are regarded as ‘core’ quality indicators, irrespective of service type, others are only prioritized for specific types of services.

Journal Article.  0 words. 

Subjects: Social Work

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