Journal Article

Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

Lawrence Murphy, Paul Parnass, Daniel L. Mitchell, Rebecca Hallett, Paula Cayley and Samantha Seagram

in The British Journal of Social Work

Published on behalf of British Association of Social Workers

Volume 39, issue 4, pages 627-640
Published in print June 2009 | ISSN: 0045-3102
Published online April 2009 | e-ISSN: 1468-263X | DOI: http://dx.doi.org/10.1093/bjsw/bcp041
Client Satisfaction and Outcome Comparisons of Online and Face-to-Face Counselling Methods

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This article compares Global Assessment of Function (GAF) and Client Satisfaction Survey scores for clients receiving either face-to-face or online counselling. Clients were assessed by phone and then assigned to one of the two modalities. Analyses of variance were conducted with α = 0.05, to examine differences between counselling modalities. No significant differences were found for degree of change in GAF between assessment and closing between the two modalities. Some differences were found in Client Satisfaction Scores. Implications for screening and social work practice are discussed.

Keywords: Social work and IT; evidence-based practice; research and evaluation; online counselling; e-mail therapy

Journal Article.  5074 words. 

Subjects: Social Work

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