Journal Article

A short questionnaire for measuring the quality of patient visits to family practices

Ludmila Marcinowicz, Mikolaj Rybaczuk, Ryszard Grebowski and Slawomir Chlabicz

in International Journal for Quality in Health Care

Published on behalf of International Society for Quality in Health Care

Volume 22, issue 4, pages 294-301
Published in print August 2010 | ISSN: 1353-4505
Published online June 2010 | e-ISSN: 1464-3677 | DOI: http://dx.doi.org/10.1093/intqhc/mzq034
A short questionnaire for measuring the quality of patient visits to family practices

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Objective

To describe a short questionnaire for measuring the quality of patient visits to family physician practices, and to assess the questionnaire's validity and reliability.

Design

Multi-stage research was carried out in three phases: Phase I—qualitative research based on 36 in-depth interviews; Phase II—quantitative research using a questionnaire to survey 360 respondents; and Phase III—quantitative research using a shortened version of the questionnaire to survey 1330 respondents. The reliability of the questionnaire was measured by using Cronbach's α coefficient.

Setting

Family physician practices in Poland.

Participants

Adult patients of family physicians.

Intervention

None.

Main Outcome Measures

The patient–doctor relationship and primary health care availability.

Results

A final questionnaire was produced with 16 items in three components: (1) patient–doctor relationship and consultation outcome; (2) barriers and difficulties; and (3) accessibility of care. For each component, the Cronbach's α values were 0.92, 0.82 and 0.64, respectively. The overall reliability for all 16 items was 0.92.

Conclusions

The Quality of Visit to Family Physician questionnaire is a reliable tool that can be used by family physicians to obtain feedback from patients about patient–doctor relationships and visit outcomes, barriers and difficulties experienced by patients in seeking family physician care, and the availability of care.

Keywords: quality of health care; primary care; family practice; questionnaires; patients

Journal Article.  4454 words.  Illustrated.

Subjects: Public Health and Epidemiology

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