Chapter

Quality Improvement and Organizational Change

Barbara Ivanko

in Oxford Textbook of Palliative Social Work

Published on behalf of Oxford University Press

Published in print April 2011 | ISBN: 9780199739110
Published online October 2012 | e-ISBN: 9780199975143 | DOI: http://dx.doi.org/10.1093/med/9780199739110.003.0081
Quality Improvement and Organizational Change

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This textbook on palliative social work is a companion volume to the Oxford Textbook of Palliative Medicine and the Oxford Textbook of Palliative Nursing. To that end, this chapter will accomplish the following:

Despite a national agenda for outcome measurement, benchmarking, and quality improvement in health care, relatively little is known empirically about the quality of social work in palliative care.

Numerous validated tools that can be useful in measuring outcomes in social work at the patient level are now available. The data collected can be aggregated and used as part of larger process-improvement initiatives.

Organizational change is a more global approach to process change and quality improvement. Strategic change is necessary for organizations to remain viable and relevant and must be executed in a systematic manner to be successful.

Chapter.  6563 words. 

Subjects: Palliative Medicine ; Communication Skills ; Community Medical Services

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