Chapter

Medical Quality Management

Andrew Majka and Prathibha Varkey

in Mayo Clinic Preventive Medicine and Public Health Board Review

Published on behalf of © Mayo Foundation for Medical Education and Research

Published in print May 2010 | ISBN: 9780199743018
Published online June 2012 | e-ISBN: 9780199929603 | DOI: http://dx.doi.org/10.1093/med/9780199743018.003.0018

Series: Mayo Clinic Scientific Press

Medical Quality Management

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The past 2 decades have seen unprecedented advances in medicine and technology. However, the health care system continues to perform far below acceptable levels for ensuring safety and addressing patient needs. The publication To Err Is Human: Building a Safer Health System from the Institute of Medicine galvanized health care system response and the public demand for change. Providers rely largely on paper tools, memory, and hard work to improve patient care. However, it is difficult to create reliable and sustained improvement in health care with use of traditional methods. Improvement often requires deliberate redesign of processes through human factors knowledge, as well as tools such as Lean and Six Sigma known to assist improvement. The clear ethical imperative to enhance the quality and safety of health care and meet external accreditation requirements and patient expectations calls providers to address quality of care issues.

Chapter.  6630 words.  Illustrated.

Subjects: Public Health and Epidemiology ; Public Health

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