Conflict Resolution

Allan E. Barsky

in Social Work

ISBN: 9780195389678
Published online December 2009 | | DOI:
Conflict Resolution


Conflict resolution (CR) may be defined as any process used to manage, determine, or settle differences that may arise among individuals, families, groups, organizations, communities, nations, or any other social unit. Social conflict may arise because of perceived differences in relation to values, needs, goals, interests, rights, positions, or wishes. Many social work roles require the use of conflict management methods, including negotiation, mediation, advocacy, group facilitation, family group conferencing, healing circles, and evaluation. Although social workers incorporate conflict resolution skills in virtually all contexts of practice, advanced conflict resolution theory, strategies, and skills have only been incorporated into the literature of relatively few contexts of practice, for instance, social advocacy, family and divorce mediation, and contracting with involuntary clients. This entry highlights the books and articles contributed by social work scholars and researchers but also includes core conflict resolution works from experts in related disciplines (especially law, management, criminal justice, psychology, and peace and justice studies).

Article.  18409 words. 

Subjects: Social Work

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