back office service work

Quick Reference

Is a generic term for a range of activities that take place out of view of the customer but which are essential for effective delivery of a service. Employees in these roles are not customer facing, in other words, they do not deal directly with customers in person or by phone. Back office service work, particularly in the finance sector, is one of the areas that has been most susceptible to offshoring.

Subjects: Human Resource Management.

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