customer service

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The services an organization offers to its customers, especially of industrial goods and expensive consumer goods, such as computers or cars. Customer services cover a wide variety of forms, including after-sales servicing, such as a repair and replacement service, extended guarantees, regular mailings of information, and, more recently, freephone telephone calls in case of complaints. The appeal of a company's products are greatly influenced by the customer services it offers.

Subjects: Business and Management.

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